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Support

Frequently Asked Questions

How long does it take for me to receive my order?

It takes about 2-7 business days to fulfill orders. Then you should add shipping times on top of that. Speed and price depends on product type and destination.
During peak seasons this timeframe may
vary. Please find our complete Shipping Policy here: https://beanieface.com/policies/shipping/

What is your return and exchange policy?

Because all products are made to order, all sales are final. We only offer exchanges if the printing is defective or if there is a manufacturing error in the product itself. Please find our complete exchange & return policy here: https://beanieface.com/policies/exchanges-returns/

How do I change my shipping address?

Unfortunately we are unable to cancel or change orders after they have been submitted.

How do I track the status of my order?

You will receive order status emails.

How do I receive customer support?

You can get in touch with us using the form on this page.

What do I do if I entered an incorrect shipping address?

Unfortunately we are unable to cancel or change orders after they have been submitted.

Do you ship to my country?

We don’t ship to some countries because of legal restrictions or shipping carrier limitations. Currently, we don’t ship orders to Crimea, Cuba, Iran, Iraq, Syria and North Korea. This list may change periodically.

Will my items come in one package?

Not necessarily. Some items may be fulfilled from different production centers, while different types of items can have different production schedules.

Get in touch with us

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Subscribe & Save $10

Subscribe to our newsletter and get $10 off your first covering right now! We'll keep you up to date on our latest designs and sales. Stay safe!
First Name
Email address
Your email will never be shared